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| How to Find a Leak |
TIPS FOR CHECKING FOR A WATER LEAK
To verify if you have a leak, watch for movement of the sweep hand or triangle on your water meter. Watch for at least one minute WITHOUT USING ANY WATER to see if water is moving through the meter. IF THE METER SHOWS WATER USAGE, YOU COULD HAVE A LEAK IN YOUR PLUMBING SYSTEM. To help isolate the leak location, turn off the main water valve to the house or building and recheck the meter to see if the leak is in the outside line between the meter and the house.
The most common leak is in toilets and cannot always be heard. Check your toilet for leaks by putting food coloring in the tank and watching to see if it comes through to the bowl without flushing. If it does, you are losing water and need to make a repair.
Check inside and out for any faucets that drip or have leaks around the handles.
Look for soggy spots or areas that are greener than the rest of the lawn or near trees where tree roots could damage your water line.
Heights Water did not install the line on your private property from the meter to the residence or buildings. We do not have records of the location of your private water lines, and we cannot repair leaks on the customer side of the meter.
Any leak from the meter to the house is the customer's responsibility and should be repaired as soon as possible. After repairs have been made, call the Heights Water office and we can discuss a possible "repaired leak credit" on your account.
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